Returns
We do not take returns — but if an order turns up wrong, that is ours to fix.
Can I return something I have changed my mind about?
No. Every sale here is final — singles, decks and sealed product alike. These are fragile, individually graded goods and we are a two-person shop; we cannot reliably restock something once it has been out in the post. Ask us anything before you buy — including for a photo of the exact copy — and we will answer. After you buy, the sale is settled.
Are sealed products returnable?
No — sealed product is final sale, opened or not. A sealed box is a bet on what is inside it, and that bet is yours the moment you buy. What we guarantee is that it is genuine: everything is factory sealed unless the description clearly says otherwise. The arrival guarantee below still applies to it.
What if my order arrives damaged or is not what I ordered?
That is a different thing from a return, and it is not one — it means we did not deliver what you paid for, so it is ours to put right. We refund or replace, and pay any return shipping, if it arrived damaged or never arrived, if a sealed product arrived not factory sealed, if it was not as described, or if we sent the wrong item.
How do I report that?
Email us within 7 days of delivery, with a photograph where you can. We are not going to argue with you over a bent corner.
How long does a refund take?
We process it the day we agree it. Your bank usually takes a few days after that.